Success is a result. It is shaped by our behavior towards
our team, our customers, and our suppliers.
Not least because of this, we regularly review our
mission statement with our values, and subject our
guiding principles to a critical review.
Attitude matters.
QUALITY
TRANSPARENCY
COOPERATION
APPRECIATION
RESPONSIBILITY
CUSTOMER ORIENTATION
Success is a result. It is shaped by our behavior towards
our team, our customers, and our suppliers.
Not least because of this, we regularly review our
mission statement with our values, and subject our
guiding principles to a critical review.
Attitude matters.
QUALITY
TRANSPARENCY
COOPERATION
APPRECIATION
RESPONSIBILITY
CUSTOMER ORIENTATION
QUALITY
Our workflows and processes are geared towards the needs of our customers. In order to meet our high quality standards, we attach great importance to a professional feedback and evaluation culture. As a learning organization, we regularly take advantage of all opportunities for further development. We are open to new ideas and preserve the tried and tested: the tried and tested forms the basis for improvement and innovation. Our goals and strategies are evaluated annually and aligned with the needs of the market and our customers.
TRANSPARENCY
We make our range of services transparent both internally and externally.
Transparency is reflected in clear information structures, open communication and the participation of all those involved. Information, quality objectives and processes are accessible to all those involved. We perform our tasks reliably and make our work visible and comprehensible to everyone. We involve different interest groups in the design and further development of our services.
COOPERATION
We work cooperatively and team-oriented within the Academy and with our partners. We encourage and value collaboration and are open to external input that enriches us and improves the quality of our work.
APPRECIATION
Our dealings and actions are respectful. We treat each other and our customers with respect, regardless of qualifications, origin, function and performance. Appreciation is reflected in respect, trust and recognition. We approach others with friendliness, politeness and interest.
RESPONSIBILITY
We take responsibility in the fulfillment of the educational mission and demand and promote the personal responsibility and motivation of our trainers. We attach great importance to professional and social competence in order to create the best possible learning atmosphere. We promote the individual strengths and development potential of our team members and attach great importance to training and further education. We take joint responsibility for successful, practical training.
CUSTOMER ORIENTATION
Our customers are at the heart of our work: the content of our training courses is designed to be practical and tailored to the needs and requirements of our customers. We teach professional skills and open up development opportunities that are accessible to all. Together we pursue one major goal: high customer satisfaction.
